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Terms and Conditions - eTaxiGo Car Rental

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern eTaxiGo relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms of Use:

The use of this website is subject to the following terms of use.

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by eTaxiGo. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services.

eTaxiGo advises its users that while accessing the web site/ the application, they must follow/abide by the related laws. eTaxiGo is not responsible for the possible consequences caused by your behavior during use of web site/application. eTaxiGo at all the times reserves the right to deny service.

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

This agreement applies to all eTaxiGo Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

USERS(S)MODIFYING AND TERMINATING OUR SERVICE

We are constantly changing and improving our Services. We may add or remove functionalities or features and we may suspend or stop some part of or an entire service altogether.

At most times, we include specific rules, terms, conditions and requirements that apply to the product or service that you use on our platform. You are expected to read, understand and comply with those terms. By using our services, you accept those terms and agree to comply with them.

You can stop using our Services at any time, although we would be sorry to see you go. eTaxiGo may also stop providing Services to you or add or create new limits to our Services at any time.

We believe that you own your data, and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to remove information from that Service.

USER(S) ACCOUNTS, OFFERS AND PROMOTIONS

eTaxiGo collects general user data including name, email ID, contact details etc. to facilitate services.

It is assumed that all information collected from the user is Correct & Accurate. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

User accounts bearing contact number and email IDs are created and owned by eTaxiGo. Any promotional discounts, offers and reward points in the form of eTaxiGo Money accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. eTaxiGo reserves the full discretion to suspend a user's account n the above event and does not have the liability to share any account information whatsoever.

eTaxiGo may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; eTaxiGo may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by eTaxiGo is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify eTaxiGo against all types of losses and damages incurred by eTaxiGo due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against eTaxiGo with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.

COPYRIGHT POLICY

All content on this web site is the copyright of eTaxiGo except the third party content and link to third party web site on our website.

Systematic retrieval of eTaxiGo content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from eTaxiGo is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of eTaxiGo's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. eTaxiGo reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the eTaxiGo service, or if eTaxiGo believes that user(s) conduct is harmful to the interests of eTaxiGo, its affiliates, or other users, or for any other reason in eTaxiGo's sole discretion, with or without cause.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by eTaxiGo and its users and partners; while we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk or you may confirm with the Company by making a call to us.

eTaxiGo disclaims all warranties of merchantability, relating to the information and description of the cab/taxi, car rental or any other product or service displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers/operators. Car or any other ratings displayed on this website are intended as only general guidelines, and eTaxiGo, eTaxiGo Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. eTaxiGo, its Affiliates and their respective suppliers make no guarantees about the availability of specific products and services

You also acknowledge that through this Site, eTaxiGo merely provides intermediary services in order to facilitate high quality services to you. eTaxiGo is not the last-mile service provider to you and therefore, eTaxiGo shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (taxi/car rental operator, travel/tour operator or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. eTaxiGo, its Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, and fitness for a particular purpose, title, andnon-infringement.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you might be able to link to other websites which are not under the control of eTaxiGo. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, ETaxiGo takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

GENERAL CUSTOMER BEHAVIOUR WHILE USING TRANSPORT SERVICE THROUGH TRANSPORT SERVICE PROVIDER

  • It is expected that a reasonable behavior shall be followed by the customers / passengers while utilizing the Services offered by the TSP.
  • The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  • All the calls made to the Company's CC are recorded by the Company for quality and training purposes.
  • The customer shall ensure that he/she will not indulge in any of the following activities while in a Cab:
  • Asking the driver to break any Traffic/Transport/City Police and/or government rules for any purpose (especially reaching the destination earlier).
  • Pressurizing the driver to overload the boot space of the Cab with luggage. The customer shall not be generally allowed to use the seating area of the Cab for placing any kind of luggage.

USAGE CONDITIONS

You are advised to provide accurate information to eTaxiGo. eTaxiGo can verify the information that you have provided and choose to refuse the service or use of the Application / the Website without providing reasons.

By using the Application or Website you agree to:

  • You have understood your contract with eTaxiGo for Website / Application usage and you have clearly understood the SERVICE with our CLARIFICATIONS.
  • Use the Application for personal purpose only.
  • You will not assign or otherwise transfer your account to any other person or legal entity.
  • YOU will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
  • YOU will not use the Service or Application to cause nuisance, annoyance or inconvenience.
  • You will not impair the proper operation of the network.
  • You will not try to harm the Service or Application in any way whatsoever.
  • You will not copy, or distribute the Application or other eTaxiGo Content without written permission from eTaxiGo.
  • You will keep your account password information confidential or Any other identification we provide you which allows access to the Service and the Application.
  • You will provide us with whatever proof of identity we may reasonably request.
  • You will comply with all applicable law from your city, State and the country while using the Application or the Service.

TERMS & CONDITIONS FOR CAB USAGE

The customer shall pay the taxi fare, parking charges, additional night charges (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services.

The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:

  • Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance, Littering the Taxi;
  • Soiling or damaging the seats and/or any other interiors of the Taxi;
  • Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi;
  • Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab;
  • Asking the driver to board more passengers than the seating capacity in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
  • The Services will meet the customer's requirements;
  • The Services will be uninterrupted, timely, secure, or error-free.
  • The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
  • The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • If any passenger misses the train or flight or bus, Company will not be liable for any compensation, only customer is responsible for managing his trip/travel timely. The customer shall make an alternate arrangement if the cab has not reached due to any reason.
  • The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
  • The Company shall be entitled at any time without giving any reason to terminate the booking of taxis booked by the Customer.
  • The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the taxi/cab during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  • If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Company of the same in writing within 12 hours of using the taxi or the Services of Company.
  • The Company shall not be liable for any conduct of the drivers of the taxis. However, the Company encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using the Company's Services.
  • The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.ETaxiGo.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  • It is expressly made clear to you hereby that the Company does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the taxis alike.
  • The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular Email or SMS updates to the mail ids or mobile numbers registered with it.
  • For one way bookings, pickup would be done only from the scheduled pickup address. Multiple pickups wouldn't be done. For one way bookings, drop will be done only on the scheduled drop address. Multiple drop will be done only if it's on the way of scheduled drop address. **Note - In emergency cases the taxi driver will charge extra amount that cannot be negotiated.
  • * eTaxiGo reserves the right to cancel or change the booking of a vehicle at any point.
  • * In case of partial payment, the balance payment of trip needs to be paid in advance at the time of pick-up.
  • * Any modifications/amendments to the booking are not allowed.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and eTaxiGo.Com with respect to access to and use of the web site and the Services offered by eTaxiGo.Com, superseding any prior written or oral agreements in relation to the same subject matter herein.

OTHER PROVISION

You may travel to certain destinations through certain routes which involve greater risks, entirely at your risk as to the cost and consequences. eTaxiGo requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain destinations through certain routes. By promoting (through discounts and deals) any travel to particular destinations through particular routes, eTaxiGo does not represent or warrant that travel to such point is advisable or without risk. eTaxiGo does not accept liability for damages, losses, or delays that may result from travel to such or any destinations. eTaxiGo, its Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any taxi/car rental operators or other suppliers for any personal injuries, death, property damage, or other damages or expenses resulting there from. eTaxiGo, its Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.

USE OF COOKIES

Cookies help us provide you better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies thought your browser setting, this may prevent you from taking full advantage of the website.

LIMITATION OF LIABILITY

ETAXIGO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES OR FAILURE TO PROVIDE SUCH SERVICES, EVEN IF ETAXIGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ETAXIGO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF ETAXIGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ETAXIGO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE OF SERVICES WHATSOEVER. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL ETAXIGO'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED RUPEES FIVE THOUSAND ONLY (Rs. 5000).

ETAXIGO 'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT ETAXIGO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page or may call at +91 837 699 6666 .


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